iPad How To's

iPad How To’s

The Tech and Trek Initiative is bringing the following devices to Hiram College students and faculty (click on the items below to learn more):

Apple iPad

Apple Folio Keyboard

Apple Pencil

Charging Accessories

Listed below are articles on how to use your devices and helpful tips. If you need further assistance, contact us for help in one of the following ways:

  • Email: techandtrek@hiram.edu
  • Phone: 330.569.6040
  • Walk-in Helpdesk: Learning Technologies Help Desk, Lower Level of the Hiram College Library
Directions for Initiating Tech and Trek iPads:

1. In advance, verify or obtain an Apple ID.

  • If you already have an Apple ID, make sure you can log in to a device with it, meaning, you remember your id (an e-mail address) and your password.  NOTE:  If you can’t remember your Apple ID password, be sure to click “Forgot password” as two attempted login attempts will trigger a longer investigation by Apple that can last up to two weeks or more.
  • If you do not have an Apple ID, create one before you pick up your iPad. Follow this link to create your Apple ID (the same link appears here: https://appleid.apple.com/account#!&page=create)
  • If you are creating a new Apple ID for your Hiram iPad, make sure you do not use the same e-mail address that you might have used for a previous Apple ID. NOTE: If you have apps available to you through a previous Apple ID, they will not be available to you on your iPad if you are logged in with a different Apple ID.

2. Pick up your iPad kit, during First Days from the Learning Technologies Help Desk, located in the lower level of the Hiram College Library, or as arranged.

  • You will need your Hiram College picture ID AND your cell phone. The cell will be used to receive a code you will need for dual-factor authentication.
  • Your kit will include an iPad, an Apple keyboard, and an Apple Pencil.
  • You will need to fill out and sign an iPad Tablet User Agreement form acknowledging your acceptance of the iPad bundle.  You can do this in advance from the Hiram College Orientation Moodle site or on-site at the time of receiving your iPad.
  • Power on your iPad and go through the steps to activate it using your Apple ID.

3. Check out the apps available on your iPad

  • Some apps will appear on your Home Screen, e.g., Apple Support, Outlook, Evernote, and Explain Everything. There will also be a web link to the Hiram College Learning Technologies Help Desk and the Hiram College Help Desk.
  • Once you have logged in, other apps will load, including apps in the “Self Service” folder. Self-service is divided into multiple categories, with apps in each (see below).
  • You will need to launch apps in Self Service before you can use them for the first time. As you launch the apps, they will move to your Home Screen.
  • Apps in Self Service include:
    • EDU Apps (e.g., Notability, Flipster, My Must Reads…)
    • Office 365 apps (e.g., Word, Excel, PowerPoint, OneDrive)
    • Books, including your first-year common reading.
    • Apple iPad Guides. Note that the general “iPad Starter Guide iOS 10” describes the current iOS operating system.
    • Apple Apps, e.g., Clips, Pages, Numbers, GarageBand, iMovie. Note that some of these will appear automatically on your Home Screen and others will be in the Self Service folder, depending on what was automatically installed by Apple.
    • Utilities & Tools, including Papercut Mobility Print that will allow you to print from AirPrint printers on campus located in the Hiram College Library and the Kennedy Center.
    • Media, including Amazon Prime Video, Hulu, and Netflix. Note that the existence of these apps in Self Service does not mean you will have access without a subscription—Netflix is one notable example!
    • Social, including Facebook, Instagram, and Twitter

4. Remember, the Learning Technologies team is here to help you be successful with your iPad. Contact us for help:

How to Install Office Programs:
  • Open the App Store or Self Service
  • Search “Microsoft”
  • Select the program or programs that you would like to install and tap the “Get” or “Install” buttons
  • Open the app
  • Sign in using your Hiram account
  • Documents will automatically save to OneDrive—this will save space on your iPad
Setting Up Outlook:

  • Open the app
  • Click “Add Account” if it’s the 1st Microsoft program you’re setting up.
  • Type in your Hiram account info.
  • You should now be able to access your Hiram emails.
Deleting Apps:
  • Go to your home screen.
  • Press and hold the app you wish to delete.
  • Hit the “X” in the upper right hand corner of the app or click “Delete app” in the drop down menu that comes up.
  • Apps that are on the primary screen will be reinstalled.


To Connect to WiFi on Hiram's Campus:

  • Open settings (gray gear).
  • Select ‘Wi-Fi’ from the menu on the left.
  • Select HIRAM or HIRAM-Student.
  • Type in your Hiram username (no “@hiram.edu”) and password.
  • Tap ‘Done’ in the top right corner.

To Filter through the Student Self Device Registration:

  • Open Settings>>General
  • Scroll down to the bottom
  • The Wi-Fi Address is the MAC address you’ll need to filter the device
Having Issues with Your iPad? Check if There's a Software Update:

Frequently, if you are having issues with your iPad, keyboard, or Pencil, check to see if there is a software update that needs to run on your device.  If so, run that update to see if that corrects the issue.  To do this:

  • Open Settings.
  • Go to General.
  • Select “Software Update.”
  • It will check to see if there are any updates available.
  • Select “Download and Install.”
  • Enter your passcode.
  • Wait for the update to finish installing.
  • Your passcode is required after restart.
iPad Pro Shortcuts
Symbol Meaning
option (alt)
return (enter)
delete (backspace)

General Shortcuts Meaning
⌘ + ⇥ Switch between applications
⌘ + space system-wide search on iPad
⌘ + ⇧ + H navigate back to the home screen
While editing text:
⌘ + a select all text
⌘ + x cut
⌘ + c copy
⌘ + v paste
In Safari (Web Browser):
⌘ + t open a new tab
⌘ + f opens “find” — search a website for some text
⌘ + r refresh. Reload the current web page
In Microsoft Word, Excel, or PowerPoint:
⌘ + b bold
⌘ + i italicize
⌘ + u underline
⌘ + s save
To Clear the Cache:

For Safari:

  • Open Settings.
  • Select Safari.
  • Scroll to the bottom.
  • Tap “Clear History and Website Data.”
  • Tap “Clear” on the box that opens.

For Chrome:

  • Open Chrome.
  • Select the three dots in the upper right hand corner of the screen.
  • Scroll down to “History.”
  • Select “Clear Browsing Data” in the lower left hand corner of the pop up.
  • Identify what you would like to be cleared (typical recommendation would be browsing history, cookies, site data, and cached images and files).
Problems with Viewing Documents on an iPad:

While an iPad can do many things that a desktop or laptop cannot do, there are some limitations. This task aid is designed to cover a few issues you may encounter in viewing some documents on an iPad.

1. On your desktop or laptop, when you select an attachment, you may be prompted to download it.

  • If you select a document that appears to be an attachment on a desktop or laptop, you may be prompted to download it locally. For example, the image below is from a Moodle assignment that lists two documents in the description. The top one in the list, “Fishbone_template.xlsx,” is a native Excel file.
  • Selecting the name of the file prompts a download, and the file appears in its complete form. The image below demonstrates what the Fishbone diagram looks like in native Excel. NOTE: It includes both graphics and text.
  • The PDF document that is listed second in the Moodle assignment can also be downloaded in a similar way.
  • Normally, downloaded files will be saved in the “Downloads” area of your computer. You can change the default location of downloads, however.

2. On your iPad, when you select a Microsoft attachment, it will open in a browser window. You will not be prompted to download it.

  • You may not have a complete view of the Microsoft document on your iPad.
  • The image below demonstrates the native Excel file depicted above as it appears in a browser. Although the document should include both graphics and text, when opened on an iPad in Chrome, Firefox, or Safari, the text itself is missing.
  • In Firefox, you can select the three horizontal dots next to the address bar for a list of “Page Actions,” including the Share-o (up-arrow, identified as “Share Page With”). This will give you some options for sharing, but they will not include opening as a native Excel file.
  • In Chrome, you can select the Share-o from the toolbar to the right of the address bar. It will open a list of possible actions, but again they will not include opening as a native Excel file.
  • In Safari, you can select the Share-o from the toolbar to the right of the address bar. It will open a list of actions, and if you have the Microsoft software installed on your iPad, e.g., Microsoft Excel, it will appear as an option. If you select “Copy to Excel,” for example, the file will then open as a native Microsoft Excel document.
  • In any of the browsers, you can utilize AirDrop to send the file to another device; if you send it to a desktop or laptop, the entire document will be visible.

3. On your iPad, when you select a non-Microsoft attachment, it will open in a browser window. You can explore the Share-o options for exporting it or opening it in another application.

4. Remember, the Learning Technologies team is here to help you be successful with your iPad. Contact us for help:

Helpful Tips and Tricks:

To Close Apps:

  • Go to your home screen.
  • Swipe up from the bottom slowly to the top of the screen until you see all of your apps start to open.
  • Swipe up on the apps you wish to close.

To Take a Screenshot:

  • Press the Volume and Power buttons at the same time.

Split-Screen Multitasking:

  • Open the app you would like to use.
  • Swipe up from the bottom of the screen to display the dock.
  • Press and hold the app of your choosing that is displayed on the dock and drag it to the upper part of the screen.
  • Other multitasking tricks can be found here: https://support.apple.com/en-us/HT202070
Face ID Set-up:


If you did not set up Face ID while setting up your iPad, you can do that.


  • Go to Settings.
  • Scroll down on the left side of the screen and click Face ID & Passcode.
  • Enter your passcode.
  • Tap “Set Up Face ID” and hold your device in portrait orientation, then click Get Started.
  • Position your head in front of the device, inside the circle frame and follow the given instructions.
  • Open Settings.
  • Select “Notifications” from the left side.
  • Apps listed here can be selected and you can change the notification types that you receive from them.
  • Turn on the AppleTV.
  • Swipe down at the upper – right corner of the screen to display the Control Center on your iPad.
  • Select “Screen Mirroring.”
  • Select the device you would like to connect to.
  • Type in the code that appears on the screen of the AppleTV.
  • To disconnect, swipe down to open the Control Center, select the Screen Mirroring box, and then click stop mirroring.
Self Service:
  • Open Self Service app.
  • Select the app that you would like to install.
  • If the app is already installed, it will give you the option to re-install the app.
  • All of the apps provided by Hiram will appear in this list.
Directions for Returning Tech and Trek iPads:

If you are withdrawing from Hiram College, you are required to return your iPad bundle (see your iPad Agreement Form for more information).  NOTE:  If you graduate from Hiram College, you keep your iPad bundle.

To Return Your iPad Bundle

1. Backup or copy documents you want to keep.

  • You can back-up to the cloud, or to an external device, e.g. a flash drive with a lightning connector.
  • Be aware that if you are graduating from or withdrawing from Hiram College, you will lose access to your Hiram username and password and OneDrive storage. Therefore, select another location to store your files.

2. Verify your Apple ID.

  • If you used your Hiram e-mail address for your Apple ID, and you will lose access to that address, update your Apple ID to utilize a different e-mail address. Directions are available on Apple’s website.

3. Return your iPad kit to the Learning Technologies Help Desk in the lower level of the Hiram College Library or as arranged.

  • Your kit includes an iPad, an Apple keyboard case, an Apple Pencil, a charger (block and cord), and a bumper case.
  • You may return your bundle in person or you can email the Learning Technologies Helpdesk with your physical mailing address (no P.O. boxes) and a return box can be mailed to you. The staff member facilitating the return will check to ensure each of the electronic items is working.
  • If in person, you will fill out and sign an iPad Tablet Return Agreement for Students form, and the serial number of your iPad, keyboard, and Apple Pencil will be noted on the form. A staff member will also initial the form to acknowledge the return of your iPad bundle.
  • Whether you do these steps in person or before you mail your iPad back, be sure to complete three tasks in Settings:
    • Settings > (select your Apple ID) > iCloud > Find My iPad > (toggle it off)
    • Settings > Touch ID & Passcode > Turn Passcode Off > Turn Off
    • Settings > General > Reset > Erase All Content and Settings > Erase now

4. If Any Items Are Missing or Not Working

  • The Hiram College staff member receiving your iPad bundle will contact the Business Office and report the item that is missing or damaged and these items may be added to your final student bill.
  • Items must be returned in working order, or your account will be charged for the appropriate amount.
  • A hold will be placed on your account, preventing you from receiving transcripts or a diploma until the matter is resolved.

5. Remember, the Learning Technologies Help Desk team is here to help you.