DUO FAQs
- I left my phone at home, and am being prompted for DUO authentication – what do I do?
- If this happens to you, please reach out to the HelpDesk for authentication assistance (330.569.5313 or helpdesk@hiram.edu)
- I am getting a new mobile device, or got a new mobile device – what do I do to get DUO working?
- In this instance, we would prefer a notice before you set up a new device so we can assist you with the process. It is best to pre-emptively reach out to the HelpDesk to notify that you are getting a new device, so we can coordinate and make the process as smooth as possible for DUO. (330.569.5313 or helpdesk@hiram.edu)
